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Frequently Asked Questions (FAQs)

 

    Privacy FAQs

    PSAP Advisory Information FAQs   

    General FAQs   

    Product FAQs

 

Privacy FAQs

911Tracker places your privacy as our top priority. We have designed every part of the 911Tracker system to ensure that the T3 owner and only the owner has complete control and operation of the Tracker. The following Privacy FAQs provide additional details –

 

Q. How does the T3 prevent others from receiving the T3 location?
A. In order to request location from the T3, the owner must know the phone number of the T3 and the owner must know the 5-digit PIN number and send the correct command. If the owner sends a text message with both exact numbers then the T3 will respond to the owner’s phone – all other attempts will be ignored by the T3.

 

Q. Does the company 911Tracker have access to see my location?
A. No. T3 only sends location by text message to the owner’s mobile phone. T3 does not send location information to any website or an Internet server.

 

Q. Can anyone see the locations where I have been?
A. No. The T3 does not store previous locations and no locations are sent to a website or an Internet server.

 

Q. Could the police or government agency have 911Tracker provide location information?
A. No. 911Tracker would explain that 911Tracker never receives location information and it is impossible for 911Tracker to provide.

 

Q. How can I ensure that no one else can call the T3?
A. T3 checks the phone number of an incoming call. The call must be coming from your mobile phone or your pre-authorized Emergency Contact phone for the T3 to answer the call. Only you can change the number of your mobile phone that is stored in the unit.

 

Q. Can the police detect the T3 location?
A. No. The police do not know the phone number of your T3 and the T3 will not answer even if the police did get the phone number of your T3.

 

Q. Then how do police get location from the T3?
A. The only time that police can request the T3 location is when you command T3 to make a 3-way call to 911. During the 911 call, police can press 3 to have the T3 speak the location. If the 911 call is ended and the police call back to the Tracker, the T3 will only answer the police call for 60 minutes. When that time expires, T3 will not accept a call from 911 or any other number. 

 

Q. Does T3 monitor any vehicle information such as engine, performance, or instrumentation?
A. No. The T3 does not monitor any vehicle functions and does not have any way to record vehicle information.

 

Q. Can a hacker cause the T3 to malfunction?
A. No. T3 has numerous safeguards to protect against hackers:

T3 cellular connection only uses text messages and does not connect to the Internet.
T3 does not have Bluetooth, so there is no way to receive a hacker’s message.
T3 does not have WiFi, so no way to receive a hacker’s message.
T3 does not have a wireless keyfob, so no way to receive a hacker’s message.
T3 can only have its internal program changed by physically plugging a special factory cable into the T3, so there is no way for a hacker to wirelessly change the internal T3 program.
Each T3 has a unique phone number and that number is only provided to the T3 owner when they subscribe to 911Tracker Service. No one else has access to that phone number.
The T3 will only operate if it has the SIM card that 911Tracker provides from the factory. If a hacker tried to substitute their own SIM card in the T3, the T3 will not function at all.
The T3 owner creates their own 5-digit PIN number and T3 will only listen to a text message if the message has that exact PIN.

 

Q. Can a hacker compromise the owner’s credit card information?
A. 911Tracker shopping cart is handled by Ultracart as an industry standard Level 1 PCI Compliant Provider. Ultracart is integrated with the bank-processing gateway to provide maximum protection for your information.

 

Q. Can a hacker compromise MyTracker information such as T3 phone number?
A. MyTracker website is hosted by Amazon Web Services using their full security structure and automatic backup. Initial customer registration requires email verification. If you wish to change your 911Tracker Customer Support must handle changing your login email address.

 

PSAP Advisory Information FAQs

 Q. Does a PSAP (Public Safety Answering Point) require any special educational information?

A. 911Tracker has created a PSAP Advisory as shown in the attached white paper entitled PSAP Advisory For In-Car 3-party 911 stolen vehicle call System.

 

General FAQs

Q. What are Vehicle Tracking Systems and what do they include?
A. Most Vehicle Tracking Systems include a car tracking device that is installed in the vehicle itself. The car tracking device is typically self-powered with a battery or wired into the vehicle’s power system. The car tracking device is either enabled by a person/event (passive) or continuously reports broadcasting the car’s status (active). An active-style car tracking device transmits the information in real-time via cellular networks to either a server or a phone. Vehicle Tracking Systems also require a car tracker service plan to monitor the car’s activities and to be able to take appropriate action when needed. To Learn More....

Q. Is the remote 3-party conference call to 911 using an approved standard?

A. Yes. T3 is using the method approved by National Emergency Number Association (NENA). NENA issued their Compliance Report defining the National standard for processing emergency calls to 911.  The attached document Future Path Plan Compliance Report specifies the approved method that remotely commanded 3-party conference call is handled.

Q. Is the remote 3-party conference call to 911 approved throughout the U.S.?

A. Yes. Emergency Services 3GPP2 Approved Wireless Features has approved this method throughout the U.S.  3GPP2 is the International Telecommunications standards body that determines wireless network interconnections and features.  The attached document explains the features of the remotely commanded 3-party conference call to 911 Emergency Services.

 

Product FAQs

Q. What type of vehicle can use the T3?
A. T3can be installed in any type of vehicle that has a battery and a location where the unit will not be exposed to moisture.

 

Q. What is required to install T3?
A. The package includes everything needed, including T3 device, cable, and installation kit to connect to the vehicle.

T3 User Guide provides complete information. T3 Installation Guide provides detail instructions. Experienced installers use 1-Page S4 Installation Guidelines

 

Q. Who could install T3?
A. You can install the T3 yourself or you can have the T3 installed by your a local shop that installs stereos and security systems. Check listings such as Yelp.

 

Q. Will installation of the T3 risk any harm to my vehicle?
A. T3 standard installation is only sensing vehicle status and does not risk any harm. Installing the optional starter disable/enable and door unlock do have the ability affect just those two specific functions in the vehicle but are done in a very specific manner to make sure nothing else is affected.

 

Q. When I purchase a T3 do I purchase the 911Tracker Service at the same time?
A. When you get your T3, you need to come to the 911Tracker website, click on MyTracker and register the Tracker using the unique serial number.  MyTracker shows the Tracker that you have just registered and says, Renew this Subscription.  Press that button and choose the Service Plan you would like to purchase.  Once you have purchased a Service Plan, MyTracker will provide the T3 phone number for the particular Tracker that you have selected. Provide the T3 phone number to the Installer so they can install.

 

Q. Will adding a T3 void my vehicle's warranty?
A. No. By law, any appropriate and properly installed and functioning aftermarket system, including a security or remote start system, will not void a vehicle's warranty. The Magnuson-Moss Warranty Improvement Act, enacted in 1975, protects consumers from the car dealerships that had been demanding that only their authorized parts and labor would get covered under warranty, and anything else would void the warranty. (For example, if you replaced the wiper blades with non-authorized blades, they would void the warranty on the engine and exhaust.) Of course, if you tear up your vehicle's wiring or drilled holes where you shouldn't, you will have plenty of warranty issues with your dealership. This is another reason to purchase
professional installation when you want to put in a security system.

 

Q. Is there a discount if I purchase more that one T3?
A. Yes.  Please see the Multiple Unit Discount www.911tracker.com/moreinfo.html and Multiple Service Discount www.911tracker.com/plans.html


Q. Do I need to connect to a website to operate the T3?
A. No.  Each T3 has its own phone number.  You just send a text message to the T3 from your mobile phone or smartphone.

 

Q. Do I need a smartphone to operate the T3?
A. No.  Any mobile phone can operate T3.  If you have a smartphone, there is the advantage that the location response from T3 can display the location on a Google Map™ with just a tap.
However if you have a smartphone, check T3 Tech-Tips for easy to install Apps that let you ask T3 to do any of its functions with a couple taps.

 

Q. How do I check the location of my vehicle?
A. Just sent a text message with your secret 5-digit PIN and the letters gps and T3 will respond to your mobile phone with time, date, location, speed, and direction.

 

Q. Do I have to turn on the T3 when I leave my vehicle?
A. No. T3 senses if the key is turned on or off.  If the key is off, the unit automatically enables the movement notification and vehicle alarm, if your vehicle has an existing alarm system.  When the key is on, the unit disables the alarm notification.

 

Q. What happens if my vehicle doesn’t have an existing alarm?
A. In this case, when you leave your vehicle, you send T3 a text message with your secret PIN and the word master.  The unit enables the real-time movement detector so you will receive a movement notification if your vehicle moves just a few blocks.

 

Q. What is the Master Mode?

 A. You can place the T3 in Master Mode by sending the T3 a text message with your secret PIN and the word master.  The T3 in Master Mode will send you movement notification whenever your vehicle moves just a few blocks, if the ignition is on or off (or a thief hot-wired your vehicle).  You might temporarily select Master Mode in these cases:

    If you are leaving your car with a valet

    If you are parking your car at the airport

    If you are parking your car for a few days

    If you are parking your car in a remote parking lot that has very low light level

    If you are leaving your car with an auto shop for service

 

 Q. What do I do when T3 sends me an alarm notification?
A. The alarm notification includes time, date, location, speed, and direction.  If you determine that an emergency is occurring, you call your T3.  It speaks to you and says press # to call police.  When you press #, the T3 calls the nearest 911 and when the 911-Operator answers, you can explain the emergency to the 911-Operator.

 

Q. If I have T3 call 911, how do they know the vehicle location?
A. While you are on the 3-way call with 911, location is automatically detected by E911 and is shown on the 911-Operator's mapping display along with telephone number of the T3. During the call, you can press 3 and the T3 will speak the current GPS latitude / longitude, speed, and direction.  Both you and the 911-Operator will be able to hear.  The 911-Operator can also press 3 to hear the current GPS location.  This is a major benefit for 911 as the T3 GPS location is often more precise than E911.

 

Q. Can I have T3 notify one of my emergency contacts?
A. If you wish, you can command the T3 to add the phone number of your emergency contact that would be able to receive alarm messages or call the T3.  Up to two emergency contact numbers may be added, but only you can change/delete those contact numbers.

 

Q. Can the police detect the T3 location?
A. No.  The only time that police can detect the T3 location is when you command the T3 to make a 3-way call to 911. 

 

Q. What happens if the 3-way call to 911 is suddenly terminated?
A. If you or your authorized emergency contact has commanded T3 to call 911 and the 911 call should be suddenly terminated, the T3 permits 911 to call back and the T3 will answer for a prescribed period time.  Otherwise T3 will not accept a call from 911 or any other non-authorized number.  When the T3 answers a call from 911, it states the phone number of phone that placed the initial call and the 911-Operator can press 3 to hear the real-time location, speed, and direction.  The 911-Operator can continue to press 3 to hear the real-time location, speed, and direction.

 

Q. Does T3 have a “kill switch”?

 A. Yes. T3 includes a vehicle starter disable/enable relay that may be controlled by secure text messages from the owner to prevent the thief from re-starting your car

 

Q. Can T3 unlock the driver’s door?

 A. Yes. T3 includes an output option that may be used for door unlock, door lock, flash headlights, sound horn, etc.  Usually you would have the installer do the driver’s door unlock.


Q. Can I move the T3 to a different vehicle?
A. Yes.  If you install a 911Tracker Cable-Kit-T in an alternate vehicle, you will be able to unplug your T3 from one vehicle and plug into another that has the Cable Kit as long as both vehicles have the Cable installed.

 

If you didn't find the answer to your question here, contact our Customer Support.

Phone: 877-744-3361
Fax: 877-744-3361
911TRACKER Customer Support    Email: customersupport@911tracker.com

NAICS -- 334290, 334220, 561621, 441310

 

 
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